🆓 Free on WordPress.org

Customer Claims &
Returns for WordPress

Let your customers submit, track and manage product claims, returns and complaints — directly from your website. No coding required.

Download Free Upgrade to PRO →
Claims Manager — Dashboard
📦
Broken product on delivery
#CLM-1042 · John D.
New
🔄
Wrong item received
#CLM-1041 · Sarah M.
In Review
✅
Refund request
#CLM-1039 · Mike R.
Resolved
⏳
Missing accessories
#CLM-1038 · Anna K.
Pending
42 Total Claims
8 Open
94% Resolved
⚡ WooCommerce Ready
5 Claim Statuses
8+ Form Field Types
3 Style Presets (Free)
GPL Open Source License
Free Features

Everything you need to manage customer claims

A complete claims management system included in the free version — no upsells required for the core workflow.

📋

Form Builder

Create custom claim forms with text, textarea, email, number, date, radio, file upload and GDPR acceptance fields. No coding needed.

🔄

Status Tracking

Full status lifecycle — New, Pending, In Review, Resolved, Rejected. Customers see their claim status in real time.

💬

Activity Log & Comments

Each claim has its own activity log and customer comment thread, keeping all communication in one place.

📎

File Attachments

Customers can attach photos, receipts, or documents directly to their claims to support their case.

📧

Email Notifications

Automatic email notifications keep customers informed about status changes on their claims.

📄

PDF Download

Customers and admins can download a plain PDF summary of any claim for their records.

🎨

3 Style Presets

Choose from 3 built-in style presets and customize colors and footer text to match your brand.

🛒

WooCommerce My Account

Native integration with WooCommerce — adds a dedicated Claims tab to the customer My Account area.

🔌

Works Without WooCommerce

The standalone portal shortcode works with any WordPress membership plugin — MemberPress, Ultimate Member, and more.

Claim Lifecycle

All claim statuses included

Track every claim through its full lifecycle with five built-in statuses.

New
Pending
In Review
Resolved
Rejected
Shortcodes

Two powerful shortcodes included

Drop into any page — with or without WooCommerce. Zero configuration required.

[sample_wcm_claims_portal]

Standalone Client Portal

A fully featured customer portal that works without WooCommerce. Customers can submit and track all their claims. Use form_id="1" to specify a form.

MemberPress Ultimate Member Paid Memberships Pro WP-Members LearnDash Any WP login
[sample_wcm_claim_form]

WooCommerce Claim Form

Embed a claim form on any WooCommerce order-related page. Customers can submit claims tied directly to their orders. Requires WooCommerce.

WooCommerce 6.0+ My Account Order pages
Plans

Free forever, or go PRO

The free version handles the entire claims workflow. PRO unlocks advanced automation, analytics and branding.

Free

Claims Manager

Everything you need to handle customer claims on your WordPress site.

  • ✓ Submit & manage customer claims
  • ✓ All 5 claim statuses
  • ✓ Activity log & customer comments
  • ✓ File attachments
  • ✓ Basic email notifications
  • ✓ Form builder (8 field types)
  • ✓ 1 form
  • ✓ Client portal shortcode
  • ✓ WooCommerce My Account tab
  • ✓ Plain PDF download
  • ✓ 3 style presets + basic branding
  • ✗ Drag & drop field ordering
  • ✗ Grid layout / conditional logic
  • ✗ Branded PDF with logo
  • ✗ Full analytics & CSV export
⚡ PRO

Claims Manager PRO

Advanced features for agencies and growing businesses. 30-day money-back guarantee.

  • ✓ Everything in Free
  • ★ Unlimited forms
  • ★ Drag & drop form builder
  • ★ PRO fields: select, checkbox, hidden
  • ★ Grid layout (1/1, 1/2, 1/3)
  • ★ Conditional logic
  • ★ Branded PDF — logo, colors, presets
  • ★ Full HTML email template editor
  • ★ WooCommerce email mode
  • ★ Full analytics + CSV export
  • ★ Bulk status changes
  • ★ Logo upload for forms, emails, PDFs
  • ★ 6 style presets + custom preset editor
  • ★ Import / export presets
  • ★ 1 year updates & priority support
View PRO Plans & Pricing →
Personal · Business · Agency · Lifetime options available
Requirements

Lightweight & compatible

🔵
WordPress
6.0 or higher
🐘
PHP
8.1 or higher
🛒
WooCommerce
Optional
📜
License
GPLv2 or later
FAQ

Frequently asked questions

Does Claims Manager require WooCommerce? +
No. The shortcode works with any WordPress login system — MemberPress, Ultimate Member, Paid Memberships Pro, and more. WooCommerce is only required for the
mobydickDev

Customer Information

Attachments

 shortcode and the My Account tab.
How many forms can I create in the free version? +
One form in the free version. Upgrade to PRO for unlimited forms with the full drag & drop builder, grid layout, conditional logic, and advanced field types.
What field types are available in the free form builder? +
Free includes: Text, Textarea, Email, Number, Date, Radio, File Upload, and Acceptance (GDPR checkbox with HTML label). PRO adds Select dropdown, Checkbox group, Hidden fields, plus grid layout and conditional logic.
Can I customize the email notifications? +
The free version sends basic email notifications to customers on status changes. PRO includes a full HTML email template editor with WooCommerce email mode for fully branded, custom email templates.
Is there a money-back guarantee on PRO? +
Yes — 30 days, no questions asked. PRO is processed via Freemius, a trusted WordPress commerce platform.
How do I get support? +
Free users can post in the plugin support forum on WordPress.org. PRO customers receive priority email support at plugins@mobydickdev.com.

Start managing claims
for free today

Install Claims Manager from the WordPress plugin directory and set up your first claim form in minutes. No credit card required.

Download Free Plugin View PRO Plans →
Free · GPL License · WordPress 6.0+ · PHP 8.1+